AVCLabs Online Help, Tutorials, FAQs, Contact, and More
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See the frequently asked questions to help you find the solutions for general problems.
After the purchase completes, you will receive an email shortly with the registration email and code included. If you do not receive it within a few minutes of purchasing, please check your Spam or Promotion E-mail folder just in case it was incorrectly classified as spam or promotion email. If you still do not receive your code after several hours, please contact our support team at [email protected] via e-mail for further help. Or contact Stripe to check the status of your payment.
The trial version of Photo Enhancer AI allows users to convert all pictures with watermark. The trial version of Video Enhancer AI allows users to convert 3 videos for free with watermark. Before purchase the full version, we encourage you guys to try the trial version to see if the program works as your expected.
Firstly, please make sure that you have downloaded the right program.
Secondly, the registration information is case-sensitive, so please do not add blank at the beginning or the end of the word.
If the problem still persists, please contact our support team for help.
You can contact our support team with the order ID of the product for help, and we will exchange the product if the price of two products are the same. Or you can purchase the correct product and email us with both order IDs. We will arrange a refund for the wrong product.
AVCLabs products are subscription-based, which means your monthly or annual subscription will be renewed automatically at the end of your subscription term. To cancel the auto-renew service, please click the cancel link in the registration email at any time. For more details, please check Subscription FAQs.
All subscription products are automatically renewed by default. After renewing, you need to re-register the program with the new license.
We offer a 5-day money-back guarantee on the one-month and the one-year subscription, and 30-day on the perpetual plan. For more information, please refer to our Refund Policy.
Not everybody is a master of using Adobe Photo Shop or Premiere Pro, so restore old videos or photos might be awkward without professional editing skills. With AI-based picture & video enhancer, the matter of denoising, debluring, color correction, sharpening, interpolation, scratch removal, and etc can be fully, automatically proceeded.
We suggest you run Video Enhancer AI on high-end dedicated graphics cards (NVIDIA GTX 1650 and upper). The minimum CPU requirement is Intel CPU from 2015 onwards (4th generation) or AMD CPU from 2016 onwards. For more details about the hardware requirement for AVCLabs Video Enhancer AI, you can refer to the reference page.
While Photo Enhancer AI can smoothly run on both high-end and common (without dedicated GPU) machines.
Photo & Video Enhancer AI now are available for both Windows and Mac.