This Products and Services Privacy Policy (Privacy Policy) describes how we use the information you provide when you use our products (Software and App) and Online Services, and the choices you can make about our use of the information. We also describe the measures we take to protect the information and how you can contact us about our privacy practices.
AVCLabs is committed to protecting your privacy. We will only collect your personal information for defined purposes. We do not distribute or share your personal information beyond what is strictly necessary to fulfill our obligations to you. We may share your information only with partners who adhere to AVCLabs's commitment to protecting your privacy. AVCLabs will not sell your personal information in any manner whatsoever.
This policy may be changed because of changes in legislation, the requirements of the authorities or to reflect changes in our practices concerning the processing of personal data. The revised policy will be posted on our website and will be effective immediately upon being posted.
1. Data Controller and Representative
Through its website (the “Website”) and its desktop applications (the “Software”), mobile applications (the “Application”), and online service (the “Service”), AVCLabs implements the processing of personal data listed below.
Please read carefully the following privacy policy which provides you, as the user of the Website, the Software, the Application, and/or the Service (the “User” or “You”), with the relevant information regarding the various processing of personal data implemented by AVCLabs.
2. Data Processing Implemented by AVCLabs
We treat your personal data with strict confidentiality in accordance with applicable law. However, we shall disclose any information about you or your use of our Services: (i) in compliance with a legal obligation, (ii) in order to correctly deliver our Services or perform other obligations in accordance to the applicable regulations and rules set forth in the Terms, (iii) in the event of a sale or change of control of the Company for the purpose of appropriate due diligence actions; or (iv) to the service providers that provide us a service in relation to the data.
We require all third parties to respect the security of your personal data and to process it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process it data for specified purposes and in accordance with our instructions.
2.1 Processing of personal data related to your visit to our website and purchase and use of our products
When the User visits to our Website, or purchases a AVCLabs product through the Website or the Application, or use our products,AVCLabs implements a processing of personal data as follows:
2.1.1 Personal data collected if you visit our websites
When you place an order on our website, your full name, email address, mailing address, phone number, credit card number, and credit card expiration date will be required. The information is used to complete the transaction and help us provide better support and services to you.
Your operations and clicks to our websites.
Account login information includes, but is not limited to your login credentials.
Network traffic data includes, but is not limited to, your IP address, location data, cookies, online identifiers, language settings, and device identification.
2.1.2 Data we collect only if you submit it to us
- Name;
- Gender;
- Age;
- Email address;
- Address;
- Country;
- Postal code;
- Phone number;
- Company name and industry you work for;
- Order information, such as the products you purchase, date and amount of the order;
- Payment information such as Credit card information (type, number, expiration date, CVV security code)/debit card information or other payment/billing information.
- Your product serial number;
- Content of customer support communications.
2.1.3 Data we collect if you use our Products (the Software, the Application, and/or the Service)
- Name;
- Your device information;
- Operating system;
- User name;
- AVCLabs ID;
- Operating log information;
- Crash reports;
- the information and format of the files (videos and images you opened) you are working with.
2.1.4 Purpose and legal basis of the processing
AVCLabs uses the information we collect about you for the following purposes:
In order for AVCLabs to provide the User with the ordered product(s);
For the performance of a contract to which the User is a party, in accordance with Article 6.1.b of the GDPR and the collected data are necessary in order for AVCLabs to identify and bill the User and to charge its bank card number;
For Verifying your identity and Providing customer service or support;
Analyze your use of our websites and products to better understand how they are being used so we can improve our services and the user experience and engage and retain users.
2.1.5 Recipients of the personal data
We may also transmit your personal information to companies that help us to run our business by processing personal information on our behalf of us for the purposes identified above. Such companies include providers of payment processing services, server services providers, data analysis services providers, fraud monitoring and prevention providers, email delivery service providers, social media, and other marketing platforms and service providers.
2.1.6 Duration of the storage
The files includes images and/or videos you uploaded to our Services will be automatically deleted from our server after 3 days.
Regarding banking information, said information will be deleted once the payment has been processed and has become effective. The withdrawal time period could additionally apply. The number and the expiration date of the credit card number (not the CVV security code) could be stored through intermediary archives for evidence purposes in case of a claim regarding the payment, for the duration provided by Article L. 133-24 of the French Monetary and Financial Code (13 months or 15 months in case of deferred charge card).
3. Data Security
We have adopted technical and organizational measures to preserve and protect your personal information from unauthorized use or access and from being altered, lost, or misused, taking into account the technological state of art, the features of the information stored and the risks to which information is exposed. In case of a security breach, we will take the appropriate measure and will notify you electronically in a timely manner.
4. User’s Rights
To the extent required by the law of your jurisdiction, you may have the below rights. Before you exercise the below rights, you may consult your legal counsel if the laws of your jurisdiction stipulate the below rights.
| Rights | Content |
|---|---|
| The right to be informed | The User has the right to be provided with clear, transparent and easily understandable information about how AVCLabs collects and uses personal data and its rights. This is the reason why AVCLabs is providing the User with the information in this privacy policy. |
| The right of access | The User has the right to obtain access to its personal data (if AVCLabs is processing it), and other certain information (similar to that provided in this privacy policy). |
| The right to rectification | The User is entitled to have its personal data corrected if it’s inaccurate or incomplete. |
| The right to erasure | This ‘the right to be forgotten’ enables the User to request the deletion or removal of its personal data where there’s no compelling reason for AVCLabs to keep using it. This is not a general right to erasure; there are exceptions. |
| The right to restrict processing | Under certain circumstances, the User has the rights to ‘block’ or suppress further use of its personal data. |
| The right to data portability | The User has the rights to receive its personal data provided to AVCLabs in a structured, commonly used and machine readable format and has the right to transmit those data to another controller. |
| The right to object to processing | The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its personal data. |
| The right to lodge a complaint | The User has the right to lodge a complaint about the way AVCLabs handles or processes its personal data with its national supervisory authority (in France, the CNIL). |
| The right to withdraw consent | If the user has given its consent for a specific processing of its personal data implemented by AVCLabs, the User has the right to withdraw its consent at any time. In case the User does so, it does not mean that anything AVCLabs has done with the User’s personal data with its consent up to that point is unlawful). |
| The right to define instructions | The User has the right to define general or specific instructions regarding storage, deletion and use of its personal data after death. |
5. FastSpring
FastSpring is the leading digital commerce solution trusted by software and online services companies to grow their businesses globally. AVCLabs uses FastSpring to provide you with very secure and fast online purchase.
6. About Cookies
In order to better understand what services are valuable to our customers, "cookies" will be used. A cookie is a small text file that a Website writes to your hard drive. Cookies work as your identification card and may record passwords, preferences and purchases. Cookies let the web page server know that you have returned to this site. Cookies also can determine other information, such as the daily visitors to our web site and the pages of the site most frequently visited. Cookies are unique and can only be read by the server that assigns them. They cannot be executed as code or deliver viruses.
7. Revision of this Privacy Policy
Occasionally, we may change this privacy policy (or other documents related to privacy policy) to allow AVCLabs to use or share your personal data in a different way. If we do, the links to the policy on our websites (which are generally found in the footer of the website) will indicate that the policy has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.
8. Contact Information
If you have any questions about our privacy policy, our Website, Software, Application, and/or Service, please send email to our support: [email protected]
