Learn More About Our Refund Policy

We encourage you to download the free trial version to see whether it meets your needs before purchasing the full version.
AVCLabs offers a 5-day money-back guarantee on the one-month and the one-year subscription, and 30-day on the lifetime plan.
Part 1: Unaccepted Cases: Refund Requests or Product Exchanges Will not be Excepted
You changed your mind about a product/subscription.
Did not read the product description before purchasing and thus resulting in dissatisfaction with the product's functions/compatibility.
You purchased the "wrong" product, and you purchased the "right" product from other companies.
You purchased an incorrect product, but didn't ask for an exchange before the money-back guarantee date.
You request a refund due to the price difference between different regions or different vendors.
Did not receive the registration code but never asked our support team for help before requesting a refund.
You requested a refund, but the order (including renewal order) has already exceeded the money-back guarantee date.
You encountered terminal technical problems when using our products, but refuse to provide any information or cooperate with our support team for further troubleshooting.
You encountered terminal technical problems when using our products, but refuse to provide any information or cooperate with our support team for further troubleshooting.
Part 2: Accepted Cases: Refund Requests Will be Accepted in These Cases:
You accidentally purchased the same product which you already had, the duplicated one can be refunded.
You purchase the wrong product, and then purchase the right one within the refund period, the wrong order can be refunded.
No registration code received after placing the order, and no response from the customer service within 24 hours.
You canceled the "Auto-Renew" service before the renewal date, but you're still charged.
Software purchased has technical problems, and no solution has been provided within 30 days.
Part 3: Important Notices:
AVCLabs offers a 5-day money-back guarantee on the one-month and the one-year subscription of all products, and 30-day on the lifetime plan. Your money back guarantee starts from the moment your payment has been made.
Automatic Renewal is enabled by default. But no worries, the service is optional and can be disabled at any time. You can check this guide to learn how to cancel the Auto-Renewal.
The Mac version is different from the Windows version. No exchange will be allowed after exceeding the money-back guarantee period.
Your refund will be processed within 1 to 7 business days according to different payment methods. If you don't receive it in time, please contact Paddle Support to check the status.
Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.
If you have any further questions about our refund policy or program, please contact us: [email protected]