Thank you for your purchase of AI software from our website, www.avclabs.com. Before committing to the full version of the program, we recommend downloading the free trial version to determine if it meets your specific requirements. In particular, we suggest downloading the trial version of Video Enhancer AI to assess compatibility with your computer system and verify the system and hardware requirements.
AVCLabs provides a 5-day money-back guarantee for one-month and one-year subscriptions on all products, and a 30-day guarantee for the perpetual plan. Please note that refunds will only be approved under specific circumstances. To clarify, we have outlined all the relevant details below:
We do not accept refund requests or products exchange in the following cases:
1. All of our products are available for a "try-before-you-buy" experience. We highly recommend our customers to carefully read the product description and test out the free trial version before making their final purchase decision. It is important to note that if the product's performance and/or results are unsatisfactory due to failure in reading the product description or testing, we are unable to process refunds for the payment made.
2. If you haven't received the registration code, please reach out to our support team for assistance before requesting a refund. Typically, once the order is placed, the license key is promptly sent to the email address provided during purchase. However, there can be delays in receiving the registration email due to various factors such as internet or system glitches, email spam settings, or typographical errors. If you encounter this issue, please don't hesitate to contact us for further assistance.
3. You change your mind after placing a payment.
4. You purchased the wrong product and then purchased the right one from another company. Or you do purchase the wrong product but you don't contact us to request a refund or exchange the correct one within the applicable refund date.
5. You request a refund due to the price difference between different regions or different vendors.
6. You have experienced technical difficulties while using our products, yet you have declined to provide any information or cooperate with our support team to facilitate further troubleshooting.
7. You request a refund but the order has already exceeded the money-back guarantee date.
8. A refund request for no reason.
We accept refunds or exchanges in these cases:
1. You have accidentally made a double payment for the product. We can initiate a refund for the duplicate purchase and return the amount to you.
2. You purchase the wrong product and contact us to request a refund or exchange the correct one within the applicable refund date.
3. You don't receive the registration code, and get no response from our support team within 24 hours after inquiring about us.
4. Software purchased has technical problems, and no solution has been provided within 30 days.
5. If you've disabled the auto-renewal before the renewal date but your subscription has been still automatically renewed, please send us the screenshots of the cancellation for a full refund.
Upon cancellation of the order, kindly proceed with uninstalling the software and removing it from your computer.
1. AVCLabs provides a 5-day money-back guarantee for the one-month and one-year subscription of all products, and a 30-day guarantee for the perpetual plan. The money-back guarantee begins immediately after your payment is processed. Please note that no refunds will be issued for purchases made beyond the specified money-back guarantee period.
While the Automatic Renewal feature is enabled by default, please note that this service is optional and can be canceled at any time before the end of your monthly or annual subscription term. Upon completing the order, you will receive an email containing a license, which includes a link to cancel the automatic renewal. Kindly click on the link to terminate the subscription renewal.
Your refund will be processed within 3 to 10 business days according to different payment methods. If you don't receive it, please contact Paddle Support to check the status.
If you have any questions about our refund policy or program, please contact us at [email protected].