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Support Center

AVCLabs Support CenterHere you'll find answers to the most commonly asked questions about AVCLabs software. If, however, your question is not answered here, we'll be happy to help you out. Just contact our support team. Our goal is for you to get back to productive video processing as quickly as possible!

We promise to our customers that we will deal with emails within 48 hours after receiving them. Free trial customers are also welcome to drop an e-mail to support [at] avclabs.com (replace [at] as @ before sending message) to enjoy our customer service.


Important Notes:

1.The email address should be the one you used to purchase the product.

2.Please allow 1 to 10 minutes for the auto-generated license message to arrive your inbox. Check the spam folder if you could not find the license retrieval email.

3.If you fail to retrieve license code, please contact us with detailed order info, such as order ID, product name and email address.

4. From AVCLabs M4V Converter (Plus) for Windows V5.2.8 (Mac V4.2.3) and later versions, AVCLabs only supports registration E-mail and code to unlock the program shortly after payment. But if you have purchased the versions before M4V Converter (Plus) for Windows V5.2.8 (Mac V4.2.3), the previous registration name and code are still valid. You can input the registration name to E-mail window after you upgrading AVCLabs to the latest version.

Software FAQs

AVCLabs M4V Converter Plus FAQs

Question 1: What is the difference between trial version and full version?

A: The only difference is that the trial version of M4V Converter Plus can convert only 3 minutes for each movies while the full version has no such limit. After you have bought a license, we'll send you keycode to unlock the limitation and get the full version.

Question 2: What Benefits do we have after Registration?

A: First, unlimited use without any time and function restrictions. Second, FREE upgrades to the updated versions of the same product released.

Question 3: How can I get the free trial version of the software?

A: Download the software you want from our website and install it.

Question 4: Why I didn't receive the license code several hours after my purchase?

A: You will receive the confirmation email with license code upon the transaction of your order. Please check your inbox.

If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.

If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

If you are under one of the last two situations, please contact our Support Team to get assistance.

Question 5: How can I get the product and license?

A: Once you complete the online order, you were supposed to receive an email with the order information and license code. If you haven't received the register email from us in 24 hours, please contact us.

Trial version of M4V Converter Plus is available on our website. For your convenience, just click here to download the program.

Question 6: What if I lost the license code?

A: Please provide us with detailed information about your purchase, such as email address, user name, etc, product name, when you paid.


AVCLabs Audiobook Converter FAQs

Question 1: Why the output file is only 3 minutes long?

A: It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

Question 2: What I need to do to use Audiobook Converter?

A: You should quit iTunes before running Audiobook Converter, and you'd better don't user iTunes while converting. Because we need iTunes to play your audio book background. Any operations on iTunes while converting may affect the result.

Question 3: Which kind of audio book could be converted?

A: All the audio books that could be played on your iTunes, could be converted by Audiobook Converter, including audio book you bought.

Question 4: Why I can't select the audio book to convert?

A: Please make sure that the audio book is in the Library of audiobook on iTunes.


As to the questions on Any DVD Converter for Mac, Any Video Converter for Mac, Any DVD Cloner for Mac, Audio Converter for Mac, please contact our technical support at support [at] avclabs.com (replace [at] as @ before sending message).


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